Shipping Information

1. Introduction

Welcome to PECQUA Marketplace Shipping Information.

All orders placed on PECQUA are delivered within Nigeria only. This page explains how orders are processed, shipped, and delivered across different locations in Nigeria.

2. Order Processing Time

  • Orders are processed within 24–72 hours after payment confirmation
  • Processing time depends on the seller and product availability
  • Some products may require additional preparation before dispatch

3. Delivery Time (Within Nigeria)

Estimated delivery times:

  • 🚚 Same city deliveries: 1–3 business days
  • 🚚 Inter-state deliveries: 3–7 business days
  • 🚚 Remote or rural areas: 5–10 business days

Delivery time may vary depending on:

  • Seller location
  • Courier/logistics provider
  • Customer address accuracy
  • Public holidays or peak periods

4. Shipping Fees

  • Shipping fees are calculated at checkout
  • Fees depend on:
    • Delivery distance (within Nigeria)
    • Product size and weight
    • Seller-selected courier service

Some sellers may offer:

  • Free shipping promotions
  • Discounted delivery rates

5. Order Tracking

Once your order is shipped, you may receive:

  • Tracking ID (if supported by seller or courier)
  • Delivery updates via email or dashboard

You can track orders through:

  • PECQUA account dashboard
  • Courier tracking system (if available)

6. Multiple Seller Orders

Since PECQUA is a multivendor marketplace:

  • Items in the same order may be shipped separately
  • Each seller manages their own delivery process
  • Delivery times may differ per product

7. Delayed Deliveries

Delays may occur due to:

  • Courier or logistics issues
  • High order volume periods
  • Weather conditions or public holidays
  • Incorrect delivery information

PECQUA works with sellers to ensure timely delivery but some delays may be outside our control.

8. Undelivered Orders

If your order is not delivered:

  • Contact PECQUA Support immediately
  • We will investigate with the seller and delivery partner
  • Eligible cases may receive refund or replacement

9. Incorrect Address

Customers must provide accurate delivery details.

PECQUA is not responsible for:

  • Failed deliveries due to wrong address
  • Incorrect phone numbers
  • Incomplete or unreachable location details

10. Shipping Coverage

PECQUA currently delivers across all states in Nigeria, including:

  • Lagos
  • Abuja
  • Rivers
  • Ogun
  • Kano
  • And all other Nigerian states

11. Customer Support

For shipping assistance:

📧 Email: admin@pcq.com.ng
🌐 Website: https://pcq.com.ng
💬 Support via PECQUA dashboard

12. Final Note

PECQUA is committed to providing fast, safe, and reliable delivery across Nigeria through trusted logistics partners and verified sellers.