1. Introduction
Welcome to PECQUA Vendor Support Center.
This page is designed to help all sellers on PECQUA get quick assistance, resolve issues, and successfully manage their stores.
We are committed to supporting our vendors to grow and succeed on the PECQUA marketplace.
2. How to Get Help
Vendors can reach support through the following channels:
- 📧 Email Support: admin@pcq.com.ng
- 📞 Phone Support +2348160335886
3. Common Seller Issues We Help With
Our support team assists with:
Store & Account Issues
- Seller registration problems
- Login issues
- Account verification
- Store setup assistance
Order & Product Issues
- Order processing problems
- Product upload errors
- Inventory management
- Product approval status
Payment & Withdrawal Issues
- Earnings not showing
- Withdrawal delays
- Bank account update
- Commission-related questions
Shipping & Delivery Issues
- Shipping configuration
- Delivery delays
- Order tracking problems
Policy & Compliance
- Seller Terms clarification
- Commission structure questions (10% PECQUA fee)
- Account suspension appeals
4. Response Time
PECQUA aims to respond to all vendor support requests within:
- 🕒 24–48 hours (standard inquiries)
- ⚡ Priority issues: within 24 hours
5. Seller Dashboard Support (Recommended)
Most support requests can be handled directly inside your vendor dashboard:
- Open Dashboard → Support / Tickets
- Submit your issue with details
- Attach screenshots if necessary
6. Before Contacting Support
To speed up resolution, please ensure you:
- Provide your vendor ID or store name
- Include clear description of the issue
- Attach screenshots if available
- Check FAQ section first
7. Frequently Asked Questions
❓ Why is my product not approved?
Products may be under review or not meeting marketplace guidelines.
❓ When will I receive my payment?
Payments are processed according to PECQUA payout schedule after order completion.
❓ Can I edit my store information?
Yes, vendors can update their store details from the vendor dashboard.
8. Account Suspension Support
If your account is suspended:
- Contact support immediately
- Provide your vendor details
- Our team will review your case based on PECQUA Seller Terms
9. Contact PECQUA Seller Support
For all vendor-related issues:
Email: admin@pcq.com.ng
Website: https://pcq.com.ng
Vendor Dashboard Support Ticket
10. Final Note
PECQUA is committed to helping vendors grow successfully.
We encourage all sellers to reach out whenever they need assistance.